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Terms of service
The contract between you and us when you order a watch. Short, specific, and the same terms the workshop works to.
1. These terms
By placing an order you accept these terms. They sit alongside our delivery & returns policy and privacy policy. If you do not accept them, do not order.
2. Who you are contracting with
AuraMod, workshop in Kowloon, Hong Kong. Contact: [email protected], +44 7714 992517.
3. Made-to-order goods
Every watch is assembled to the configuration you submit: case, dial, bezel, hands, seconds hand, strap, and any engraving. The configuration is saved with the order and is what the bench builds. Small differences between an on-screen rendering and the finished watch — colour under different light, brushing grain, lume tone — are normal and are not defects.
4. Prices and payment
Prices are shown in US dollars and include applicable tax where indicated. The total shown in the configurator is the price of the build before shipping; shipping is calculated at checkout and is free over $250. We may change prices at any time, but not after you have ordered. If a price was listed in error we will contact you before charging and you may cancel.
5. Build time and delivery
Build time is 5–7 working days from cleared payment, plus transit. Delivery estimates are estimates, not guarantees. Risk passes to you on delivery; if a parcel arrives damaged, tell us within 48 hours with photographs and we will replace or repair it.
6. Engraving
Caseback and strap engraving is machine engraved, $6 per item, up to 40 characters. We confirm the text and layout before cutting. Once engraving has been started the order cannot be changed or cancelled, and engraving errors caused by text you supplied are not refundable. Because an engraved watch is personalised to you, a watch with caseback or strap engraving is final sale and non-returnable under the 14-day returns policy, unless it is faulty or not what you ordered. We will not engrave content that infringes a trademark or is unlawful.
7. Warranty
Two years on the movement and on our assembly, covering regulation drift outside −20 / +30 seconds a day. It does not cover accidental damage, water ingress through a crown left open, normal finish wear, or work carried out by a third party. Servicing outside the warranty is $95.
8. Returns
14 days from delivery, unworn and in the original packaging with the warranty card. Custom configurations are covered like stock builds. The one exception is engraving: a watch with caseback or strap engraving is final sale and cannot be returned unless it is faulty or not what you ordered. Details are in delivery & returns.
9. Your statutory rights
Nothing in these terms limits rights you have under mandatory consumer law in your country of residence, including the UK Consumer Rights Act 2015 where it applies.
10. Liability
We are responsible for loss you suffer that is a foreseeable result of our breach of these terms. We are not responsible for indirect or consequential loss, or for loss of profits. Nothing here excludes liability for death, personal injury or fraud.
11. Intellectual property
The site, the layer artwork, the photography and the AuraMod name are ours. You may not copy them for commercial use. Nothing in these terms transfers ownership of our designs to you.
12. Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes go to the courts of Hong Kong, without prejudice to your right to bring a claim in your own country of residence where consumer law allows.