Delivery & returns

How long a build takes, what shipping costs, and what happens if the watch is not right. No small print buried three clicks down.

Last updated: 13 November 2026

Build time

Every watch is assembled to order. Allow 5–7 working days from cleared payment before dispatch — longer if you have asked us to confirm an engraving layout, because we wait for your reply before cutting.

Shipping

Free on orders over $250, tracked and insured, signature required.
$9 within the UK, $18 internationally, below that threshold.
Typical transit after dispatch: UK next working day; EU 3–5 working days; rest of world 5–9 working days.
Duties and local taxes outside the UK are the customer's responsibility unless the checkout says otherwise.

Returns

You have 14 days from delivery to return an unworn watch, in the original packaging with the warranty card, for a full refund of the watch price. Return shipping is at your cost unless the watch is faulty or not what you ordered. Custom configurations — your own choice of case, dial, bezel, hands, seconds hand and strap — are covered exactly like stock builds.

Engraved watches cannot be returned

Once a caseback or strap has been engraved with your text, the watch is personalised to you and cannot be resold. An engraved watch is therefore final sale and non-returnable, unless it is faulty or not what you ordered. If you might return the watch, order it without engraving — engraving can always be added later as a service.

Also excluded: a watch that has been worn, sized or damaged after delivery, and hygiene items such as opened straps.

Faults and warranty

Two years on the movement and on our assembly, including regulation drift outside −20 / +30 seconds a day. Send it back and we diagnose within five working days, then repair or replace at our cost. The warranty excludes accidental damage, water ingress through an open crown, normal finish wear, and work by a third party.

Servicing after the warranty

$95, including a fresh gasket set, cleaning, lubrication and re-regulation. Every four to five years is the usual interval for regular wear.

How to start a return

Email [email protected] with the order number and a photograph of the watch, or call +44 7714 992517. We reply within one working day and send return instructions with the address for your region.