Everything asked
before an order.

Yes. The preview is composed from the same layer files we use as the picking list, and every option in the configurator is a part we hold in stock. If a combination cannot be assembled, we remove it from the configurator rather than show something we cannot build.

Within 24 hours, usually yes — email us with your order number. After that the parts have been pulled for your build and changes are no longer possible without cancelling and reordering.

Sometimes. Engraving, one-off dial colours and non-standard hand sets are possible by email. Send us what you have in mind and we will tell you honestly whether we can do it and what it costs.

Yes. Cases, dials, bezels, hand sets and straps are all available separately for people building at home. Email the configuration you want and we will quote it.

Five to seven working days from order to dispatch. That covers assembly, at least 24 hours on the timegrapher, pressure testing and the final visual check. Made-to-order builds do not ship same day.

Each watch is regulated to within −5 / +8 seconds a day and comes with the timing sheet for that specific watch. Normal wear can shift this by a few seconds either way over the first month.

Seiko NH35 — automatic, 24 jewels, 41-hour power reserve, hacking and hand-winding. It is a well-supported movement that any watchmaker can service, which is deliberate.

Yes, to 100 m — swimming and showering are fine. Do not operate the crown underwater, and have the gaskets checked every few years. We pressure test every watch before it ships.

Tracked and insured, signature required. Free over £250, otherwise £9 within the UK and £18 internationally. We ship worldwide except where local law prohibits.

Tell us your wrist measurement in the order notes and we will size a bracelet before dispatch, free. If it still does not fit, we send the spare links and a tool, or resize it for you if you post it back.

Yes — 14 days from delivery, unworn, in the original packaging with the warranty card. Custom configurations are covered exactly like stock builds, as long as the watch has not been worn or sized.

Two years on the movement and on our assembly, including regulation drift outside −20 / +30 seconds a day. It excludes accidental damage, water ingress through an open crown, and normal finish wear.

Every four to five years for regular wear. A service is £95 and includes a fresh gasket set, cleaning, lubrication and re-regulation.

Yes — 20 mm quick-release spring bars on every strap we sell, so no tools needed. The bracelets use standard spring bars and we include a tool.

Not for many years in normal wear. It is 5 micron plating over 316L, which is considerably thicker than fashion-watch plating. Avoid abrasive polishes and it will outlast the warranty several times over.